FAQ

Frequently Asked Questions

Find answers to common questions about our products, services, ordering process, and after-sales support.

Products & Specifications

Full automatic bending machines: DW18/25/38/50/65/75/89/114/130/168/325CNC. Semi-automatic bending machines: DW38/50/65/75/89/114/168NC. Bending molds: Shaft-core type. We cover a wide range of pipe diameters to meet various production needs.
Yes, we fully support customization. Our equipment can be tailored to your specific pipe material, dimensions, and processing requirements. We also offer custom mold design and manufacturing.
Yes, samples can be provided for evaluation purposes.
Yes, we provide comprehensive technical data sheets and can arrange test reports upon request.
Our products are suitable for: 1) Automotive and new energy vehicles, 2) Air conditioning pipes, fuel pipes, exhaust pipes, silencer pipes, 3) Seat frames and various automotive tubing applications.
Yes, we support both OEM and ODM services. We have our own brand and can manufacture equipment according to your specifications and branding requirements.
Our full automatic CNC pipe bending machines feature thickened welded steel frame construction for stable structure and long-term operation without deformation. With proper operation and regular maintenance, the machine service life can reach normal expected lifespan.
Our MOQ is 1 unit, making it accessible for customers of all sizes.

Pricing & Payment

Yes, we offer tiered pricing based on order quantity. Please contact us for a detailed quote.
Yes, our quotes can include packaging and shipping costs. We provide comprehensive pricing based on delivery terms (FOB, CIF, etc.).
Yes, we offer preferential pricing for long-term partnerships and bulk orders.
Yes, prices may fluctuate based on raw material costs and exchange rate changes. We recommend confirming pricing at the time of order.

Samples & Prototyping

Yes, samples can be shipped to your location for evaluation.
Samples are charged, but the cost is refundable upon order confirmation and deposit payment.
Standard model samples: 10-15 working days after configuration confirmation and deposit receipt. Custom specification/special parameter samples: 15-20 working days. We can help arrange priority scheduling if needed.
Yes, we support sample approval process before proceeding with mass production.
Yes, sample quality is fully consistent with mass production standards.

Production & Lead Time

Standard machines: 30-35 days. Custom machines: 35-45 days. Lead time starts from deposit confirmation, and detailed scheduling is arranged upon final confirmation.
Yes, we maintain stable delivery schedules for bulk orders.
During peak order seasons, we proactively reserve capacity and raw materials to minimize delivery delays. If minor adjustments are needed, we communicate in advance to help you arrange priority stocking.
Yes, we support expedited production. As long as delivery is urgent, we can arrange priority production scheduling and compress the production cycle to meet your shipping deadline.
Yes, we provide real-time photos, videos, and updates on each key process throughout production, keeping you informed of progress at all times.

Quality & Inspection

Yes, we have comprehensive quality control processes throughout manufacturing.
Yes, we support third-party inspection. Customers can arrange professional inspection companies to perform on-site factory inspection, and we fully cooperate.
Yes, we provide detailed inspection and quality reports with each shipment.
All exported machines and mold accessories undergo complete factory inspection with stable quality. For non-human quality issues, we provide remote video guidance for troubleshooting. Within warranty period, we provide free original factory accessories and arrange international express shipping for maintaining warranty.
We provide standard warranty service for complete machines. For non-human quality issues during the warranty period, we provide free original accessories and lifetime remote technical support, with full after-sales follow-up protection.

Still Have Questions?

Our team is here to help. Contact us for personalized answers to your specific questions about our products and services.